Shipping & Returns Policy

1. Shipping

We currently ship to the destinations available during checkout.

Shipping costs are calculated and displayed before you complete your purchase.

Estimated delivery times are provided during checkout. These times are indicative and may occasionally be affected by circumstances outside our control, such as transport disruption or customs procedures.

2. International Orders

For deliveries outside Switzerland, customs duties, import VAT or other local charges may apply.

Unless these costs are specifically included in the price shown at checkout, they are the responsibility of the customer.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible at radiceitalianfoods@gmail.com.

Please include:

1. Your order number;
2. A short description of the issue;
3. Photographs of the product and packaging, where relevant.

We will review the issue and arrange an appropriate replacement, refund or other solution.

4. Returns — Switzerland

Swiss law does not provide a general statutory right to change your mind and return a product purchased online.

However, if a product is damaged, defective or incorrectly supplied, please contact us and we will handle the matter in accordance with applicable law.

5. Returns — European Union

Where EU consumer law applies, customers purchasing online generally have 14 days from receipt of the goods to withdraw from the purchase without giving a reason.

If you wish to exercise this right, contact us at radiceitalianfoods@gmail.com before returning your order.

Unless otherwise required by law, the customer is responsible for the direct cost of returning the goods.

Products should be returned in appropriate condition and packaging.

Certain products may be excluded from the statutory withdrawal right where an applicable legal exception applies. EU rules specifically recognise exceptions for goods that deteriorate or expire rapidly and certain sealed goods once opened.

Your statutory rights regarding damaged, defective or incorrectly supplied products are not affected.

6. Refunds

Where a refund is approved, it will normally be made using the same payment method used for the original purchase.

For returns covered by EU withdrawal rights, refunds will be handled within the period required by applicable law.

7. Questions

Please contact us at: radiceitalianfoods@gmail.com and we will be happy to help.

Radice
Teresa Marchione
Badstrasse 16
5408 Ennetbaden (AG)
Switzerland
Email: radiceitalianfoods@gmail.com